Learning how to talk to your plumber properly can help you better explain the issues you’re having and understand the repairs that are required. Take a look at the following tips for some guidance.
1. Don’t Overreact
Remember than not every plumbing situation is an emergency. Sometimes, issues that may look catastrophic to you may actually be minor and easy to fix to a professional. Don’t lose your cool and panic when speaking to your plumber. Not only will this put more stress on you but it can also make communication more difficult. By retaining your composure and keeping an open mind, you allow the plumber to assess the situation fully and calmly and enable them to give you the best advice.
2. Know Some Basics
Nobody is going to expect you to have full plumbing expertise if you are not a plumber by trade and so don’t worry if you’re not sure what’s going on or how to fix the problem. However, by knowing a few basics about the plumbing system in your home, you can help the plumber determine the issue and what might be going on.
Knowing some basic knowledge can also reassure you and help you estimate what kind of work will be required as much as how much it might cost you. It can also help you provide the plumber with some details so he knows how much time to set aside for the work.
3. Expect Estimates
When the plumber gives you a quote, you shouldn’t expect that figure to be set in stone—always remember the quote is a rough estimate that may change. Sometimes, the plumber will find other issues when carrying out the job. Other parts may be needed or the work may prove to be more time consuming than originally thought.
Don’t react negatively if the price changes; expect this to happen. Sometimes, the price will increase but, in some cases, it can also decrease.
4. Ask Informative Questions
Rather than asking questions with yes and no answers, ask your plumber in detail what the problem is and how he plans to fix it. The plumber will be happy to share their expertise and knowledge with you and will be grateful that you are interested in staying informed about the job process.
It is also wise to ask for details about the best- and worse-case scenarios, which then lets them know that you are prepared for the worst and accepting of any changes in price and length of work that may be required.
Lastly, treat your plumber with respect. They are there to help you and support you by servicing or repairing the plumbing in your home. They are the ones who have the expertise and experience in this particular area of work, so trust them when they speak and respect the knowledge that they are sharing with you.
Overall, there is nothing worse than a silent, rude, uninterested customer, so always be friendly and thoughtful to the plumber who is there to help you.